Shared Service Centre Coordinator

1 week ago


Johor Bahru, Johor, Malaysia The Arkema Group Full time

About The Role

As a Financial SSC Team Lead, you will oversee the development and maintenance of Service Level Agreements and charging mechanisms for the services provided.

You will ensure constant engagement with key stakeholders in Business Units to maintain Service Level Agreements.

This role requires establishing timely reporting and ensuring information produced for reporting is aligned with SSC and/or Business Units demands.

Additionally, you will monitor service delivery and escalate failed service levels, analyse and resolve issues, and follow up on a timely basis.

Another key responsibility includes monitoring accurate and timely reporting, including Power BI maintenance.

You will work closely with other teams within the SSC to ensure seamless coordination of services.

Performance management and career development of team members are also part of this role.

You will allocate resources and responsibilities across team members, monitor resource utilization, and ensure balanced workload among team members.

Managing stakeholder governance meetings, including planning, organizing, and driving with key team members, is another essential task.



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