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Asset Servicing Manager

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Citigroup Inc. Full time

About Us

Citigroup Inc. is a leading global financial institution that provides a wide range of financial products and services to consumers, corporations, governments, and institutions. Our mission is to empower our clients to achieve their financial goals and improve their economic well-being.

Our Values

  • Client Focus
  • Innovation
  • Integrity
  • Diversity and Inclusion

About the Role

We are seeking a highly skilled professional to join our Custody Operations team as an MYS CTSM KL- Assistant Vice President - Custody Operations - Asset Servicing (Hybrid) (Internal Job Title: Asset Servicing Manager - C12) based in Kuala Lumpur, Malaysia.

This role is responsible for managing the operational/service leadership and direction to team(s), reconciling and processing positions related to Corporate Action events, identifying, summarizing, and accurately capturing all incoming instructions pertaining to Corporate Action and proxy events, notifying clients of Corporate Action and Proxy events received from vendor sources, liaising with clients on Corporate Action events to solicit instructions, reconciling, organizing, and distributing all transactions relating to corporate actions, ensuring actions are processed effectively.

The ideal candidate will have intermediate to senior level experience in a related role, 5-8 years of relevant working experience, 1-2 years people management experience, willingness to work on Malaysia public holidays & extended working hours (if required), Bachelor's/University degree or equivalent experience.

Key Responsibilities

  • Provide full leadership and supervisory responsibility, operational/service leadership and direction to team(s).
  • Manage reconciling and processing positions related to Corporate Action events.
  • Identify, summarize, and accurately capture all incoming instructions pertaining to Corporate Action and proxy events.
  • Notify clients of Corporate Action and Proxy events received from vendor sources.
  • Liaise with clients on Corporate Action events to solicit instructions.
  • Reconcile, organize, and distribute all transactions relating to corporate actions, ensuring actions are processed effectively.
  • Provide support to all operational processes within the unit to ensure timely and accurate execution of client instructions.
  • Liaise with Depositories, Agents, Trustees, and Issuers to obtain requested clarification on complex Corp Action events.
  • Manage, track, and mitigate risk related to client responses and corporate action processing.
  • Prepare weekly/monthly metrics on department's performance, including detailed analysis of any processing issues.
  • Act as the initial point of escalation for problem resolution.
  • Assist management in system enhancement functions and participate in user acceptance testing as needed.
  • Develop and maintain processing procedures and oversee the execution of controls required throughout the life cycle of voluntary events.
  • Provide input on performance of staff to management and other duties as assigned.
  • Assess risk when business decisions are made, demonstrating consideration for the firm's reputation and compliance with applicable laws.

Requirements

  • Intermediate to senior level experience in a related role.
  • 5-8 years of relevant working experience.
  • 1-2 years people management experience.
  • Willingness to work on Malaysia public holidays & extended working hours (if required).
  • Bachelor's/University degree or equivalent experience.