Operations and Quality Manager

5 days ago


Petaling Jaya, Selangor, Malaysia Mediskin Sdn Bhd Full time
About Klinik Mediskin

Klinik Mediskin is a reputable clinic that offers a comprehensive range of aesthetic treatments designed to enhance natural beauty and well-being. Our team of experts utilizes innovative techniques and cutting-edge technology to deliver exceptional results.


Job Description

We are looking for an experienced Operations Manager to lead our daily operations, supervise staff, maintain high service standards, and continuously improve client satisfaction.


Main Job Responsibilities
  1. Direct and coordinate clinic operations to ensure optimal efficiency and effectiveness.
  2. Collaborate with the Clinical Director to implement the clinic's vision, objectives, and strategies.
  3. Maintain smooth workflow and promptly address operational challenges.
  4. Regularly review and maintain clinic performance metrics, including financial reports, patient reviews, and staff productivity.

Staff Development and Supervision
  • Work closely with the Clinical Director and Clinic Manager to develop employee growth plans and career advancement strategies.
  • Host regular team meetings and one-on-one sessions to address concerns and provide guidance.
  • Ensure staff adherence to clinic policies and procedures through ongoing training and support.

Quality Assurance and Compliance
  • Ensure adherence to healthcare regulations, quality standards, and clinic policies.
  • Regularly conduct audits to maintain high service standards for aesthetic and wellness treatments.

Client Satisfaction and Feedback
  • Assist the Clinical Director in fostering strong relationships with valued clients and delivering exceptional customer experiences.
  • Analyze patient feedback to identify opportunities for improvement and implement relevant changes.

Essential Qualifications
  • Bachelor's degree in Business Administration, Healthcare Management, or a related field.
  • At least 5 years of experience in operations management, preferably in the wellness or aesthetic industry.
  • Strong leadership, organizational, and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Knowledge of healthcare regulations and compliance standards.
  • Ability to analyze data and make informed decisions.


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