Business Operations Coordinator

1 week ago


Klang, Selangor, Malaysia FNZ Full time

About Us

FNZ Group is a leading FinTech company that specializes in transforming the way financial institutions serve their wealth management customers. Our mission is to provide innovative services that span the entire wealth management value chain, from digital user experience to back-office trade execution and settlement.

We are responsible for managing over $1.5 trillion in assets under administration, serving around 24 million customers of some of the world's largest financial institutions. Our global team of over 6,000 employees operates across 30+ offices worldwide.

The Role

We are seeking an experienced Office Manager to join our Kuala Lumpur office. In this role, you will provide on-site support to our busy office in Damansara, as well as remote support to our Singapore office. This is a diverse and engaging opportunity that balances structured day-to-day responsibilities with varied tasks to keep things interesting.

Responsibilities

  • Greet guests and welcome people for meetings.
  • Book visitors using building-specific systems and liaise with reception and security teams.
  • Provide reception cover for the Malaysia office.
  • Manage and order office consumables, stationery, and kitchen supplies.
  • Record office expenses and ensure they align with allocated numbers.
  • Carry out global procurement policies for each office.
  • Maintain a tidy office area and meeting rooms.
  • Support couriers for deliveries.
  • Work closely with the Divisional Office Manager and maintain strong communication links across the admin team/business.
  • Assist HR with Health & Safety processes.
  • Provide holiday cover for the admin team.
  • Ensure office equipment and appliances are in good working order.
  • Support events as needed.
  • Undertake other projects/tasks to facilitate smooth operations.
  • Conduct monthly H&S checks and maintain records.
  • Respond quickly to emergencies.
  • Ensure global consistency is practiced locally, covering global policies to initiatives.
  • Provide remote support to the SG office, including ordering supplies, liaising with building management, event/client visit support, and H&S checks.

Requirements

  • Proactive and motivated individual who exceeds expectations and represents the company image and values.
  • A keen eye for detail and a perfectionist's view of service standards.
  • A good problem solver who is logical and reactive in unexpected situations.
  • Flexible and adaptable, juggling various tasks at different levels.
  • Strong relationship-building skills for staff, customers, and service providers.
  • A good working knowledge of Word, Excel, and PowerPoint.
  • Confident and able to take initiative in a client-focused environment.
  • An independent, self-directing, and delivery-focused working style.
  • Good team communication skills and confident dealing with internal and external clients.
  • An understanding of confidentiality issues and the use of discretion.
  • At least 3 years' experience in an overseas company.
  • Experience in the service industry is highly valued.


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