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Multilingual Customer Service Representative

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia MindPec Solutions Full time
Job Description

This role involves providing exceptional customer service to clients and customers. As a representative of MindPec Solutions, the ideal candidate will possess excellent communication skills, be patient, and have a passion for helping others.

Key Responsibilities:
  1. Take customer calls and respond to queries and concerns in a timely and professional manner.
  2. De-escalate situations involving dissatisfied customers by offering support and assistance.
  3. Inform customers about new products and services through outgoing calls.
  4. Guide callers through troubleshooting and navigating company websites or using products/services.
  5. Review customer accounts and provide updates on billing, shipping, warranties, and other account-related items.
  6. Collaborate with other team members to improve customer service standards.
  7. Train new employees on customer management policies and procedures.
Requirements:

To succeed in this role, you should have:

  • Excellent communication skills in Japanese and English.
  • Patient and empathetic nature when dealing with difficult customers.
  • Able to work in a team environment and contribute to improving customer service standards.
  • Basic computer skills and proficiency in Microsoft Office applications.
About Us:

MindPec Solutions is a leading provider of business consulting and outsourcing services. We are committed to delivering exceptional customer experiences and value-added solutions to our clients.