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Salesforce Administrator

2 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Logicalis Group (DE) Full time

About Logicalis Group (DE)

Logicalis is a global technology solutions and managed services provider with a strong focus on digital transformation. As Architects of Change, we help our clients design, support, and execute their digital transformation by combining their vision with our technological expertise and industry insights.

Responsibilities:

  • Maintain overall instances of Salesforce administration (Sales Cloud, Sales Einstein, and Pardot) and platform tasks, including user and license management, system configuration, change control, and enhancements.
  • Ensure security, including user accounts/roles/profiles/permissions, sharing rules, field-level security, content folder rights, groups, and list view rights.
  • Act as the go-to expert for local Salesforce users and regional Salesforce administrators.
  • Manage service requests and troubleshoot issues, working with diverse user groups and their business leads to deliver quality support via a ticket system.
  • Present changes/system enhancements, integration opportunities, and overall training to diverse audiences.
  • Assist in conducting training of business owners for new features and help with roll-out.
  • Manage mass imports and exports of data.
  • Undertake additional projects as directed by management.

Key Responsibilities:

  • Identify and gather requirements from users and stakeholders.
  • Interact directly with managers and end-users as necessary to analyze project objectives and capability requirements.
  • Communicate with project managers, users, and other business application developers to design solution integration strategies and ensure successful application integration.
  • Work together with the development team (outsourced) to develop customized solutions within the Salesforce platform to support business functions and meet management objectives, business requirements, and company goals.
  • Write training documents and provide user training for newly developed functionality.
  • Monitor user adoption.
  • Test stability and functionality of the application.

Requirements:

  • Degree in Computer Science, Software Engineering, or equivalent.
  • Salesforce product knowledge and 3 years of hands-on administration experience with Sales Cloud.
  • Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules).
  • Ability to perform Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, fields, page layouts, record types, custom settings, dashboards, and reports.
  • Good communication skills.
  • A proactive attitude to platform enhancements.
  • A desire to implement best practice solutions.
  • Available and responsive to questions.
  • Excellent relationship-building skills and ability to liaise with stakeholders at all levels.