Contact Center Professional

Sutherland is a dynamic and innovative company that's looking for a talented Team Manager to join our team. As a key member of our contact center team, you'll play a crucial role in driving sales performance and achieving business objectives.Key ResponsibilitiesAs a Team Manager, you'll be responsible for:Assisting and supporting sales personnel in their...

Job Details:This is a full-time position that requires a leadership-oriented individual with excellent coaching skills.Key Accountabilities:Lead and manage the team to ensure adequate coverage and optimal team performance.Identify areas for service improvement and make recommendations to the management team.Manage scheduling and staffing requirements for the...

Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world's most recognized licensing and certification organizations, academic institutions, and government agencies.Description:We are seeking an experienced Real Time Analyst to join our Remote Assessments Team. As a key member of the team, you will be...

About the RoleThis is an exciting opportunity to join our Contact Centre team as a Customer Service Executive. You will be handling inbound calls from customers, responding to their queries and resolving issues in a professional and timely manner.

Job DescriptionThe ideal candidate will possess a strong aptitude for innovative and strategic thinking, demonstrating a capacity to think outside conventional boundaries and generate creative solutions.Key Performance IndicatorsCustomer satisfaction ratingsQuality of service metricsProductivity and efficiency improvementsFinancial performance and cost...

Senior Data Center ProfessionalWe are seeking an experienced Senior Data Center Professional to join our global data center operations team. The successful candidate will have a strong background in data center operations and a passion for delivering exceptional results.This is an exciting opportunity for a talented individual to work on high-profile...

About This Role:This Contact Centre Agent position involves delivering exceptional customer service via telephone, providing a polite, professional, and accurate response to customer inquiries. You will be responsible for managing customer expectations, displaying ownership of customer requests, and liaising with relevant departments to resolve issues.The...

Job DescriptionWe are looking for a Call Center Professional who is passionate about delivering excellent customer service and resolving issues efficiently.The ideal candidate will have a strong command of English and the ability to interact with customers at all levels.In this role, you will be working collaboratively with our team to achieve customer...

Job Description:The incumbent is responsible for providing an efficient and high-quality telephone servicing facility to customers by meeting and exceeding their expectations. Key Performance Indicators (KPIs) include Financial – Ensure the team achieves Service Level Agreements (SLA) and maintain cost-effective management; Customer – Plan and organize...

Data Center Maintenance ProfessionalWe support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.About the daily tasksSUPPORT DC (Data Center) infrastructure equipment (e.g. racks, servers, networking devices, hardware components,...

We are looking for a skilled Call Center Professional to join our team at Prudential Hong Kong Limited.Key Responsibilities:The successful candidate will be responsible for delivering exceptional customer service, managing customer expectations, and resolving issues in a timely manner.Provide a polite, professional, and accurate response to customer...

As a Call Center Specialist at Prudential, you will play a vital role in ensuring that our customers receive exceptional service. Your primary responsibility will be to provide a high-quality telephone servicing facility to customers, meeting and exceeding their expectations.Key Performance Indicators:Financial Performance: Ensure the team achieves Service...

Role Description:The Real Time Analyst will be responsible for monitoring service levels and staff performance in real-time to ensure effective management of incoming customer interactions.Main Responsibilities:Service Level Monitoring: Daily real-time monitoring of service levels for all queues across multiple geographies and channels.Agent Performance...

Executive, Contact CentreExecutive, Contact CentreApply locations Kuala Lumpur (Group Head Office) time type Full time posted on Posted 8 Days Ago job requisition id 24120405Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and...

Executive, Contact Centre page is loadedExecutive, Contact CentreApply locations Kuala Lumpur (Group Head Office) time type Full time posted on Posted 30+ Days Ago job requisition id 24060221Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity...

Executive, Contact CentreExecutive, Contact CentreApply locations Kuala Lumpur (Group Head Office) time type Full time posted on Posted 30+ Days Ago job requisition id 24120407Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated...

Executive, Contact Centre page is loadedExecutive, Contact CentreApply locations Kuala Lumpur (Group Head Office) time type Full time posted on Posted 25 Days Ago job requisition id 25010353Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is...

Executive, Contact Centre page is loadedExecutive, Contact CentreApply locations Kuala Lumpur (Group Head Office) time type Full time posted on Posted Yesterday job requisition id 25030336Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is...

Executive, Contact Centre page is loadedExecutive, Contact CentreApply locations Kuala Lumpur (Group Head Office) time type Full time posted on Posted Yesterday job requisition id 25030334Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is...

Executive, Contact Centre page is loadedExecutive, Contact CentreApply locations Kuala Lumpur (Group Head Office) time type Full time posted on Posted 2 Days Ago job requisition id 25030335Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is...