Prudential Support Associate

5 days ago


Ipoh, Perak, Malaysia Prudential Group Full time
Role Summary
The Prudential Support Associate role involves handling customer queries and concerns through various communication channels. As a key member of our team, you will be responsible for delivering exceptional customer service and maintaining a high level of quality service to customers.

About the Team
Our team is committed to delivering exceptional customer service and ensuring that our customers receive the best possible experience. We are a dynamic and supportive team that values open communication, teamwork, and continuous learning.

Key Responsibilities
- Handle advanced inbound or outbound customer telephone calls, live-chats, advanced emails, or social media in a polite and professional manner
- Empower to make decisions on appeal/complex requests
- Manage and maintain data integrity in all systems used

Requirements
- Degree in any field from a reputable university or college OR Diploma with at least 1 year relevant working experience OR STPM with at least 2 years relevant working experience OR SPM with at least 2-3 years relevant working experience
- Minimum typing speed of 20 words per minute
- Good command of spoken and written English and Bahasa Malaysia
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