Claims Manager

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full time

As a key member of our team, you will be responsible for delivering exceptional customer experience and ensuring the efficient and effective management of claims.

Company Overview

Prudential Hong Kong Limited is a leading insurance company that provides innovative products and services to meet the evolving needs of our customers. We are committed to being partners for every life and protectors for every future.

We strive to create a culture where diversity is celebrated and inclusion assured, and we provide a platform for our people to do their best work and make an impact to the business. Our mission encourages everything we do by providing a place where you can Connect, Grow, and Succeed.

Job Description
  • The incumbent will be responsible for managing an efficient and effective claims team by meeting and exceeding management's expectations on operational processes.
  • You will acquire a thorough knowledge of different insurance products and operational processes to ensure customer inquiries are resolved in accordance with agreed service levels.
Required Skills and Qualifications
  • A university degree with a focus in Business, Accounting, Risk Management (Insurance) or other related disciplines.
  • Minimum 8 years of experience in claims, including 5 years at managerial level, 5 years in insurance claims administration and assessment (all claim types).
  • Expert knowledge of the insurance industry and insurance claims, as well as expert-level management of a large team of people.
Benefits
  • Strong command of English and Bahasa Malaysia (spoken and written).
  • Mastery of insurance concepts, principles, and terminology.
  • Mastery of claims concepts, principles, and procedures.


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