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Luxury Watch Service Specialist

3 weeks ago

Penang, Malaysia Watch Unify Full time
Job Description

We're seeking an exceptional individual to join our team as a Customer Service Executive. In this role, you will be responsible for:

  • Assisting customers with inquiries about auctions, memberships, and watch servicing.
  • Providing post-sales support, including delivery coordination and issue resolution.
  • Educating members on platform features, benefits, and loyalty programs.
  • Collecting feedback to enhance our services and improve customer satisfaction.

To succeed in this role, you should have:

  • Excellent communication skills in English (additional languages are a bonus).
  • A customer-first mindset with a proactive problem-solving approach.
  • Prior experience in customer service is preferred but not necessary.
  • A passion for luxury watches or a willingness to learn about the industry.