Business Operations Manager

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Gulf Marketing Group (GMG Group) Full time

Gulf Marketing Group is a dynamic group boasting a diverse portfolio of retail outlets, brands, and consumer and B2B services across key sectors. As a strategic HR business partner, you will serve as a consultant to the assigned business unit, providing support for manpower planning, resource allocation, recruitment, talent management & development, employee engagement, and human resource operations.

Main Responsibilities:

The role holder is responsible for stakeholder management, manpower budgeting & planning, performance management & rewards, employee engagement, employee relations/HR operations, and people management.

Key Accountabilities:
  • Strategic Partnership:
    • Establish strong relationships with business heads to discuss performance requirements and develop processes.
    • Communicate latest developments in HR strategies, systems, and best practices.
  • Talent Acquisition & Development:
    • Plan and execute annual employee engagement calendars.
    • Design and implement employee engagement initiatives and support employee welfare activities.
  • HR Operations:
    • Resolve escalated employee grievances and complaints.
    • Manage the employee exit process, coordinate terminations, and conduct exit interviews.
    Requirements:
    • A minimum of 8-10 years of relevant experience.


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