Freight Forwarding Specialist

2 weeks ago


Klang, Selangor, Malaysia deugro Full time

The deugro group is a globally active company serving the project logistics industry. With over 1,200 employees worldwide in more than 40 countries, we have established ourselves as a true global network of logistics experts - for road and rail, ocean and air freight.

We set the courses of tomorrow today. As a customer-focused company, we face all the challenges of the logistics industry every day.

Become part of our international operations team at one of our locations in Malaysia. We are looking for you as a full-time Customer Service Executive.

Main Responsibilities:
  • Procurement of tariffs from forwarders, carriers, deugro branches, and worldwide agents
  • Reporting and documentation of all sales activities
  • Management of suppliers, subcontractors, freight forwarders, and third parties
  • Coordination between warehouses, carriers, and suppliers
  • Organising trucking and intermodal shipments and making bookings with carriers and third parties
  • Conducting freight rate negotiations with forwarders, carriers, freight handlers, and deugro overseas offices and agents
  • Responsible for receivables, payables, profit sharing, and forecasting for assigned spot shipments or accounts
  • Valuing freight and finding routes for freight movement
  • Holistic communication with customers regarding prices, shipment dates, delays, etc.
  • Support function/contact person for specific customers or project operations
  • Assist in the preparation of RFQ and tender responses
  • Reviewing and posting invoices and billing customers
  • Build and maintain strong, long-term client and supplier relationships
  • Conducting and assisting with market analysis on an ongoing basis
  • Follow-up on orders to ensure delivery by the specified deadline
  • Representing deugro at project meetings, sales meetings, proposal clarification meetings, negotiations, kick-off meetings, and industry events
  • Supporting the Pricing/Operations department in the preparation of commercial proposals


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