Mandarin Speaking CS Representative

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Zeal Holdings Limited Full time
Job Description:

We are seeking a highly skilled Mandarin Speaking CS Representative to join our customer support team. As a key member of our team, you will be responsible for providing exceptional service to our clients, communicating with customers to identify their needs, and making appropriate adjustments to meet those needs.

The ideal candidate will possess excellent communication skills, both verbal and written, with the ability to empathize with customers and resolve complex issues in a professional manner. You will work closely with cross-departmental stakeholders to gather information and solutions to resolve complaints, maintaining proper records of all customer care operations and activities.

To succeed in this role, you must have at least 5 years of relevant experience in managing complaints in a customer service or contact centre environment. Fluency in English and Mandarin is a must, and you should be able to multi-task, prioritize tasks, and meet deadlines.



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