Operational Excellence Manager
7 days ago
Leanx is a leading payment gateway company in Malaysia, established in 2008. Our mission is to provide secure, innovative, and reliable payment solutions to businesses across the region.
We are seeking a strategic and results-driven Head of Operations to optimize our operational processes, drive efficiency, and ensure seamless delivery of our services. As a key member of our leadership team, you will play a pivotal part in driving Leanx's growth and maintaining our reputation as a trusted payment gateway provider.
Key Responsibilities- Operational Strategy and Leadership
- Develop and implement operational strategies aligned with Leanx's business goals and growth objectives.
- Lead, mentor, and inspire cross-functional teams to achieve operational excellence.
- Foster a culture of continuous improvement, innovation, and accountability across the organization.
- Collaborate with senior leadership to align operational priorities with company vision and strategy.
- Evaluate existing operational processes and identify areas for improvement to enhance efficiency and scalability.
- Implement best practices and innovative solutions to streamline workflows and reduce operational costs.
- Ensure seamless integration of new technologies and systems to support business growth.
- Monitor key performance indicators (KPIs) and operational metrics to drive data-driven decision-making.
- Oversee the delivery of high-quality services to clients, ensuring timely and reliable payment processing.
- Work closely with the customer support and technical teams to resolve operational issues and improve customer satisfaction.
- Develop strategies to enhance the overall customer experience and maintain Leanx's competitive edge.
- Manage relationships with key vendors, partners, and third-party service providers to ensure smooth operations.
- Negotiate contracts and service level agreements (SLAs) to optimize value and performance.
- Monitor vendor performance and ensure compliance with agreed-upon standards.
- Collaborate with the Risk and Compliance team to ensure operational processes adhere to regulatory requirements and industry standards.
- Identify and mitigate operational risks that could impact business continuity or customer trust.
- Ensure compliance with local and international regulations, including Bank Negara Malaysia (BNM) guidelines and PCI DSS.
- Design and implement scalable operational frameworks to support Leanx's expansion into new markets and product offerings.
- Anticipate operational challenges and proactively develop solutions to address them.
- Drive initiatives to improve operational agility and responsiveness to market changes.
We are looking for an experienced and visionary leader who can help us shape the future of our operations. If you have a passion for driving business growth and delivering exceptional results, we encourage you to apply for this exciting opportunity.
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