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Business Excellence Manager

1 week ago

Klang, Selangor, Malaysia Novartis Full time
Job Description

To support the business within assigned countries, ensuring seamless operational services in P2P and T&E. Provides strategic consultancy to key stakeholders, connecting different functions and departments to resolve critical issues.

About The Role:

  • Support close monitoring and improvement of P2P and T&E KPIs/process performance. Update key stakeholders on KPIs and process operations.
  • Improve Finance Core Convergence, harmonization of processes among countries, and reduction of step outs. Keep stakeholders up-to-date on Global Policies and procedures.
  • Develop a strong relationship with internal and external stakeholders. Organize structured meetings, clinics, and virtual sessions to keep close with business users and stakeholders.
  • Work collaboratively with HUB and GPOs to implement Global initiatives and policy changes at country level.
  • Value customer voices and develop mechanisms to engage customers in providing feedback.