Business Excellence Lead

3 days ago

Klang, Selangor, Malaysia Novartis Farmacéutica Full time

The role of Business Excellence Lead at Novartis Farmacéutica involves providing guidance and support to anticipate, identify, accelerate, and implement new business models that drive innovation and shape the healthcare system.

Key Responsibilities:
  • Develop and implement go-to-market strategies to innovate and accelerate patient journeys.
  • Drive the adoption of innovative commercial models across the organization.
  • Develop robust execution approaches and action plans for Salesforce excellence and effectiveness.
  • Identify opportunities and develop action plans to increase overall effectiveness and efficiency of the organization.

Main Accountabilities:

  1. Responsible for adopting, updating, and implementing new go-to-market strategies, with the aim to innovate, accelerate the Patient Journey, and secure future competitive advantage.
  2. Drives adoption of innovative commercial models across the organization.
  3. Develops and implements robust execution approaches and action plans for Salesforce Excellence and Effectiveness.
  4. Identifies opportunities and develops action plans to increase overall effectiveness and efficiency of the organization.
  5. Enables all Sales, Access, and MSL teams with tailored information, systems, training, and tools to optimize their activities and business.
  6. Drives operations, ensures implementation, and follows up on commercial execution initiatives to achieve the best possible outcomes meeting customer and patient needs.
  7. Leads and designs an organization-wide learning and capability-building program for long-term business success.
  8. Ensures consistent measurement and monitoring (metrics, KPIs, etc.) of external competitiveness and execution.
  9. Deploys and follows up on processes across TA's ensuring compliance and the implementation of business rules/processes & practices for correct Customer Data Management CRM.
  10. Proactively identifies and adopts new customer solutions with an innovative customer-in-mind set.
  11. Develops multichannel digital strategy and solutions to enhance customer engagement and strengthen digital capabilities.
  12. Ensures capabilities and toolsets to enable data-driven decision-making across the business.
  13. Drives Customer Engagement Performance: Quantity & Productivity and Quality & Mix to support the in-market performance of priority brands.
  14. Adopts and implements Global/IM solutions to local customer needs, actively promoting best practice sharing across the enterprise.
  15. Drives effective localization of global digital platforms to maximize the number of patients and benefits/outcomes for priority brands.
  16. Leads implementation of digital/technology/AI solutions to continuously improve the standard solution portfolio.
  17. Serves as a thought leader and advisor identifying trends, customer solutions, and evaluating competitive offerings.
  18. Maintains a strong external network of digital and AI solution providers to position Novartis as a tech-savvy healthcare system partner.

  • Operational Excellence Lead

    7 days ago

    Klang, Selangor, Malaysia Maxis Full time

    We are seeking an experienced Operational Excellence Lead to join our team at Maxis. As a key member of our Business Contact Centre, you will be responsible for driving operational excellence across our contact centre operations.Job Description:The primary objective of this role is to ensure that the Inbound Contact Centre and Retention Team meet their...

  • Marketing Excellence Lead

    6 days ago

    Klang, Selangor, Malaysia Zuellig Pharma Full time

    About Us:Zuellig Pharma is a leading healthcare solutions company in Asia.We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.The company has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees.Purpose of the Role:The Marketing Excellence...

  • Business Excellence Strategist

    2 days ago

    Klang, Selangor, Malaysia Healthcare Businesswomen's Association Full time

    Job DescriptionThe Business Excellence Strategist will be responsible for driving business excellence and execution across the organization. Key responsibilities include developing and implementing new go-to-market strategies, adopting innovative commercial models, and driving operations to achieve best possible outcomes.This role requires a strategic...

  • Business Development Lead

    7 days ago

    Klang, Selangor, Malaysia AmBank Group Full time

    AmBank Group seeks a highly skilled and experienced professional to lead our customer experience initiatives.Responsibilities:Develop and execute a customer-centric strategy to drive business growth and profitability.Lead and manage a team of professionals to ensure excellent customer service and operational efficiency.Foster strong relationships with...

  • Business Development Lead

    6 days ago

    Klang, Selangor, Malaysia Whatisc27 Full time

    About the PositionWe are looking for a highly skilled Business Development Lead to join our team at Whatisc27. As a business development lead, you will be responsible for identifying and pursuing new business opportunities that drive revenue growth and expansion.Key Responsibilities:Prospecting: Identify and pursue new business leads through research,...

  • Commercial Excellence Coordinator

    6 days ago

    Klang, Selangor, Malaysia GMG Full time

    About the Job OpportunityThis Commercial Excellence Coordinator position is an excellent opportunity for individuals who are passionate about driving business growth and excellence in retail operations. As a key member of our team, you will be responsible for leading a team of store/sales manager(s)/senior supervisor(s)/supervisor(s) in achieving maximum...

  • Business Account Manager

    6 days ago

    Klang, Selangor, Malaysia Excellence Singapore Advisory Pte Ltd Full time

    Why Join Us?At Excellence Singapore Advisory Pte Ltd, we are committed to providing our employees with opportunities for growth and development. As a member of our team, you will receive training and support to help you succeed in your role.We offer a range of benefits, including increased annual leave entitlement, monthly lunch and drinks, and a company...

  • Commercial Excellence Manager

    3 days ago

    Klang, Selangor, Malaysia Novartis Farmacéutica Full time

    About This Job:This Commercial Excellence Manager position is responsible for driving business growth through commercial excellence. The ideal candidate will have a proven track record of developing and implementing successful commercial strategies that deliver results.Main Responsibilities:Lead cross-functional teams to develop and implement commercial...

  • Business Excellence Manager

    6 days ago

    Klang, Selangor, Malaysia Novartis Full time

    Job DescriptionTo support the business within assigned countries, ensuring seamless operational services in P2P and T&E. Provides strategic consultancy to key stakeholders, connecting different functions and departments to resolve critical issues.About The Role:Support close monitoring and improvement of P2P and T&E KPIs/process performance. Update key...

  • Director of Retail Excellence

    4 days ago

    Klang, Selangor, Malaysia Job Resources Full time

    Job DescriptionThe Director of Retail Excellence will oversee and optimize all aspects of retail operations, driving sales and enhancing customer experiences.Main Responsibilities:Develop and execute retail strategies to drive sales and revenue growth.Analyze market trends, customer preferences, and competitor activities to identify opportunities for...

  • Digital Transformation Lead

    6 days ago

    Klang, Selangor, Malaysia AIA Hong Kong and Macau Full time

    Digital Transformation Lead - Agency BusinessWe are seeking an innovative and forward-thinking Digital Transformation Lead to join our team. In this role, you will be responsible for driving digital transformation across the agency business, identifying opportunities to improve efficiency and effectiveness, and developing strategies to leverage technology to...

  • Sales Excellence Professional

    6 days ago

    Klang, Selangor, Malaysia Randstad Malaysia Full time

    We are currently seeking a talented Senior Sales Executive to join our team at Randstad Malaysia, specializing in Construction Equipment manufacturing and services.Job OverviewThe ideal candidate will have a strong background in sales, excellent communication skills, and the ability to build and maintain strong relationships with existing clients. They...

  • Operational Excellence Leader

    3 days ago

    Klang, Selangor, Malaysia EMCO on behalf of EMCO Full time

    Key ResponsibilitiesThe Chief Operating Officer (COO) will have the following key responsibilities:Drive Operational Efficiency: Oversee and optimize daily operations to ensure efficiency and productivity.Strategic Planning: Drive company growth through strategic planning and new business opportunities.Leadership Development: Lead the development and...

  • Director of Delivery Excellence

    6 days ago

    Klang, Selangor, Malaysia Novartis Farmacéutica Full time

    Job DescriptionThis role involves leading multiple small to medium-sized projects in a cross-functional environment, with a focus on IT project delivery, particularly in Data & Analytics involving complex solution integration design.The successful candidate will have a strong background in project management, with experience in multitasking and managing...

  • Business Director

    3 days ago

    Klang, Selangor, Malaysia SPD Scientific Full time

    At SPD Scientific, we are seeking an experienced Business Director to lead our operations in Malaysia. As a key member of our senior leadership team, you will drive strategic initiatives across commercial, financial, and regulatory functions.The ideal candidate will have a proven track record in business development, with expertise in profit and loss...

  • Head of Operational Excellence

    6 days ago

    Klang, Selangor, Malaysia Bjak Sdn Bhd Full time

    Bjak Sdn Bhd Company OverviewWe are a dynamic and innovative company, focused on providing access to affordable and sustainable financial services for people in ASEAN. Our company has a strong presence in Southeast Asia and is headquartered in Malaysia.This role is responsible for leading and streamlining our operational activities, developing and executing...

  • Safety Excellence Professional

    6 days ago

    Klang, Selangor, Malaysia EDOTCO Group Full time

    Job DescriptionThis is a senior role within the EDOTCO Group, responsible for ensuring the effective and efficient execution of company strategic objectives on occupational health and safety matters.Key ResponsibilitiesAlign NTCs with Group Strategy in executing OHS related matters.Lead operational control requirements for all NTC prior to audit work.Design...

  • Sales and Commercial Lead

    6 days ago

    Klang, Selangor, Malaysia GMG Full time

    About the Job DescriptionThis Sales and Commercial Lead position is ideal for individuals with a passion for driving business growth and excellence in retail operations. As a key member of our team, you will be responsible for leading a team of store/sales manager(s)/senior supervisor(s)/supervisor(s) in achieving maximum sales and commercial...

  • IT Project Lead

    6 days ago

    Klang, Selangor, Malaysia Novartis Full time

    Job DescriptionWe are seeking a highly skilled IT Project Lead to join our team at Novartis. This is a critical role that requires expertise in managing complex projects, driving innovation, and ensuring timely delivery of IT solutions.Main ResponsibilitiesDevelop and execute project plans, ensuring timely delivery and alignment with business...

  • Senior Executive for Operational Excellence

    6 days ago

    Klang, Selangor, Malaysia Carsome Group Full time

    About the PositionThis Senior Executive role focuses on driving operational excellence across various functions. You will collaborate with regional and local teams to ensure seamless performance and successful project outcomes.Your Key ResponsibilitiesCreate and maintain performance metrics for Supply Chain, Operation, and Logistics.Develop business insights...