Sales Operations Manager

3 days ago


Klang, Selangor, Malaysia BYD Malaysia Full time

The Sales Operations Manager at BYD Malaysia plays a crucial role in driving sales efficiency by overseeing dealer management, reporting, bookings, payments, and logistics coordination. This position involves leading the sales operations team, optimizing workflows, supporting the Regional Sales Manager in achieving sales targets, and traveling to dealer locations to strengthen partnerships and address operational matters.

Key responsibilities include:

  • Leading and mentoring a team of Executives and Senior Executives to ensure high performance and productivity.
  • Strengthening relationships with dealer partners to resolve operational issues and enhance collaboration.
  • Conducting on-site visits to dealer premises to provide support, ensure operational efficiency, and address concerns.
  • Improving booking, payment tracking, and logistics workflows to enhance efficiency and reduce costs.
  • Developing and presenting detailed sales reports to identify trends and actionable insights.
  • Collaborating with logistics and supply chain teams to ensure effective vehicle distribution and meet customer needs.
  • Maintaining compliance with company policies and regulatory requirements.
  • Working closely with finance, marketing, and logistics teams to drive smooth business operations and achieve sales growth.
  • Contributing to the formulation of sales operational strategies to support business expansion and development.

Requirements for this role include:

  • Bachelor's degree in Business Administration, Sales, Supply Chain, or a related field.
  • 5+ years of experience in sales operations, preferably in the automotive industry.
  • Strong leadership skills with experience in managing a team.
  • Excellent analytical and problem-solving abilities.
  • Advanced proficiency in Microsoft Excel and sales reporting tools.
  • Strong communication and stakeholder management skills.
  • Ability to travel to dealer locations as required.
  • Experience in dealer operations and logistics coordination is an added advantage.


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