CRM Technical Leadership Role

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Avanade Full time

A key member of our team, you will be responsible for overseeing the design and delivery of full SDLC of CRM solutions for our clients across all phases of Avanade's projects.

About the Role

You will have the ability to scale across projects as capacity allows. Additionally, you will be responsible for translating high-level strategy into more localized strategy and operational objectives for your team(s).

Key Responsibilities
  • Oversight of team's work across all phases of Avanade projects (e.g., Plan, Analyze, Design, Build and Test)
  • Direct efforts to defining technical, operational, and user requirements
  • Review and improve conceptual architecture and technical solutions designs
  • Oversee partnership and coordination between customers, IT staff, and business partners to ensure high quality and timely resolution of customer issues
  • Hold your team(s) accountable to project quality standards through KPI identification and testing plan
Requirements and Qualifications
  • Ability to understand large, complex CRM / Power Platform solutions and the business benefits they deliver
  • Extensive experience with Microsoft Dynamics 365 Customer Engagement and its first-party applications and the Power Platform (Canvas Apps, Power Automate Flow)
  • Experience working in a Software as a Service (SaaS) environment, Azure (PaaS, Azure Functions, Azure Logic Apps, Service Bus, etc.)
  • Putting together both data migration and integration strategies
  • Consulting with external clients on complex projects, including in leadership roles


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