CRM Expert

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia FastCo Full time
Job Title: CRM Specialist

We are seeking a dynamic CRM Specialist to manage both B2B and B2C user interactions in the Singapore and Malaysia markets.

About the Role:

This role is perfect for someone who can independently drive CRM strategies, collaborate across teams, and leverage data analytics to enhance user retention and conversion rates.

Key Responsibilities:
  • Develop & implement CRM initiatives for jobseekers (B2C) and employers (B2B)
  • Analyse CRM data to optimize user journeys and engagement
  • Implement A/B testing and provide data-backed recommendations
  • Track and report key CRM metrics (retention, conversion, churn)
  • Collaborate with marketing, sales, and product teams
Requirements:
  • Highly analytical and collaborative problem-solver with excellent communication skills
  • 2-3 years of CRM or digital marketing experience
  • Proficiency in CRM platforms (e.g., HubSpot, Insider, Netcore)
  • Strong data analytics skills (proficiency in e.g. Excel, Google Analytics, Power BI, Tableau)
  • Excellent writing skills for crafting engaging CRM communications
  • Ability to interpret data and create strategic reports
Why Join Us:

At FastCo, we invest in your career growth. As part of our marketing team, you'll have the opportunity to take on increasing responsibilities, from campaign execution to strategic leadership.


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