CRM Expert
3 days ago
We are seeking a dynamic CRM Specialist to manage both B2B and B2C user interactions in the Singapore and Malaysia markets.
About the Role:This role is perfect for someone who can independently drive CRM strategies, collaborate across teams, and leverage data analytics to enhance user retention and conversion rates.
Key Responsibilities:- Develop & implement CRM initiatives for jobseekers (B2C) and employers (B2B)
- Analyse CRM data to optimize user journeys and engagement
- Implement A/B testing and provide data-backed recommendations
- Track and report key CRM metrics (retention, conversion, churn)
- Collaborate with marketing, sales, and product teams
- Highly analytical and collaborative problem-solver with excellent communication skills
- 2-3 years of CRM or digital marketing experience
- Proficiency in CRM platforms (e.g., HubSpot, Insider, Netcore)
- Strong data analytics skills (proficiency in e.g. Excel, Google Analytics, Power BI, Tableau)
- Excellent writing skills for crafting engaging CRM communications
- Ability to interpret data and create strategic reports
At FastCo, we invest in your career growth. As part of our marketing team, you'll have the opportunity to take on increasing responsibilities, from campaign execution to strategic leadership.
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