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Insurance Claim Handler

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia American International Group Full time

AIG is a leading global insurance organization, offering a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in over 80 countries and jurisdictions.

Our Claims team is an industry leader, drawing daily on its unparalleled levels of expertise to offer our clients the highest levels of stewardship and drive total cost of claim improvement and consistent outcomes.

About the role:

  • Timely, accurate, and customer-focused claim resolution.
  • Effective communication of key advanced express claims and portfolio messages to internal stakeholders.
  • Financial control through the consistent reserve and other financial transaction disciplines.
  • Accurate and consistent policy interpretation.

Required skills and qualifications:

  • Intermediate knowledge in auto express claims topics and experience.
  • Policy language skills enabling accurate and consistent policy wording interpretation.
  • Good time management – ability to manage & prioritize workload and diary management.
  • Ability to contribute effectively within a team environment.
  • Ability to work with claims stakeholders to effectively direct claims strategy.
  • Good critical thinking, decision-making and negotiation skills.
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