Service Delivery Associate
1 week ago
The Service Delivery Associate is responsible for delivering exceptional customer service and support to our commercial clients.
This role involves handling incoming customer calls and emails, resolving issues promptly and efficiently, and ensuring customer satisfaction.
Key Responsibilities:
- To answer incoming customer calls and emails by responding promptly and taking appropriate action for each call/email with end-to-end resolution governed by standard policy and set procedures.
- To maintain a positive, empathetic, and professional attitude towards customers at all times.
- To update CRM system on customer interactions, transactions, comments, and complaints.
Requirements:
- Must be passionate about delivering great service to our customers.
- Minimum Diploma with minimum 2 years related working experience.
- Fluent in English and Malay.
- Experience and interest in Social Media, Mobile Technology, Instant Messaging, etc. Knowledge of Home Network and Wi-Fi setup, digital streaming would be an advantage.
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