Guest Services Ambassador

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Lanson Place Full time
Service Excellence

Lanson Place is committed to delivering exceptional guest experiences, and we are seeking a highly motivated Guest Services Officer to join our team.

The successful candidate will be responsible for providing personalized attention to our guests, responding promptly to their enquiries and requests, and working closely with other departments to ensure seamless delivery of services.

This is an exciting opportunity to join a dynamic and growing organization, where you will have the chance to develop your skills and expertise in a supportive and collaborative environment.

Responsibilities
  • Deliver exceptional customer service to our guests, responding promptly to their enquiries and requests.
  • Assist in coordinating the provision of breakfast services, ensuring that they meet our high standards and are delivered on time.
  • Work closely with other departments to ensure seamless delivery of services and maintain high standards of cleanliness and maintenance.
  • Contribute to the development of new initiatives and improve existing processes through collaboration with other team members.
Qualifications
  • Previous experience in a similar role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills.
  • Able to work effectively in a fast-paced environment and prioritize tasks to meet deadlines.
  • Familiarity with inventory management and stock control systems.


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