Customer Director

3 weeks ago


Bayan Lepas, Malaysia Versatile Creation Sdn Bhd Full time
Job Overview:

We are seeking a highly skilled Customer Director to lead our customer-facing initiatives and drive business growth. The ideal candidate will have a strong track record of delivering exceptional customer experiences and developing strategic partnerships.

Key Responsibilities:
  • Customer Service Excellence: Ensure that Plexus meets or exceeds customer expectations by advocating for their needs and interests within the organization.
  • Customer Account Strategy: Develop and execute account plans to increase profitable revenue, account penetration, and engagement points.
  • Internal/External Relationships: Build and maintain multi-level relationships with customers and internal stakeholders to drive business growth and customer satisfaction.
  • Financial Performance: Increase Plexus revenue and profitability by establishing clearly defined financial objectives for customers.

Requirements:

  • Bachelor's degree in Business Administration, Marketing, or a related field; Master's degree preferred.
  • At least 8 years of proven experience in a senior-level customer management or program management role.
  • Strong leadership and people management skills.
  • Excellent communication, negotiation, and interpersonal abilities.
  • Strategic thinking with the ability to align customer strategies with business objectives.
  • Analytical mindset with the ability to interpret data and make data-driven decisions.

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