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Business Process Optimisation Specialist

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia FNZ Full time

Achieve Operational Excellence

FNZ's mission is to open up wealth for everyone. To achieve this, we need exceptional professionals who can drive operational excellence across our global wealth management platform. As an Operational Readiness Manager, you'll play a vital role in ensuring seamless integration of new technical capabilities into our business.

Your responsibilities will include:

  • Leading cross-functional teams to develop and implement process improvements.
  • Designing and delivering testing scenarios and test plans to ensure high-quality outcomes.
  • Managing project activities from initiation to delivery, including stakeholder engagement and issue resolution.
  • Collaborating with subject matter experts to develop and maintain business procedure documentation.
  • Providing expert advice on business process optimisation and implementation.

Key Qualifications

  • Minimum 5 years' experience in financial services, with a strong focus on operational excellence.
  • Expertise in business procedure documentation and process improvement methodologies.
  • Strong analytical and problem-solving skills, with excellent communication and interpersonal abilities.
  • Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Visio.
  • Experience with Jira, Microsoft Project, and Teams a plus.