Senior Business Systems Analyst
6 days ago
We are seeking a highly skilled Senior Business Systems Analyst to join our team at Businesslist. As a key member of our IT department, you will be responsible for providing technical support and expertise to our finance and procurement teams.
Key Responsibilities- Technical Support: Provide timely and effective technical support to finance and procurement users, including system setup, data migration, report building, and minor enhancements.
- Problem Resolution: Offer third-level resolution, preparing technical documentation, system manuals, and procedures to ensure seamless system operation.
- Month-End/Year-End Support: Provide technical assistance during critical month-end and year-end activities to ensure timely completion.
- Module Support: Deliver technical and functional support for finance and procurement modules, ensuring optimal system performance and user satisfaction.
- Incident Management: Proactively manage all incidents and problems, prioritizing issues of varying severity to minimize downtime.
- Root Cause Analysis: Perform root cause analysis for high-severity incidents and problem tickets to identify and resolve underlying issues.
- Solution Development: Ensure solutions align with business needs and requirements, driving business value and growth.
- ETL Monitoring: Monitor ETL jobs and interfaces, utilizing automated monitoring techniques to ensure data integrity and system stability.
- Process Improvement: Drive change for finance, procurement, and GTS, identifying process gaps and new platform offerings to enhance business efficiency.
- Senior Role Experience: A minimum of 5 years of experience in a senior role, working with Oracle ERP Cloud applications, with a detailed knowledge of the Oracle ERP Cloud suite of products and interactions between modules and 3rd party applications.
- Problem-Solving Skills: Proven problem-solving skills and a history of technical support experience, with the ability to analyze complex issues and develop effective solutions.
- SQL Proficiency: Proficiency in writing, debugging, and tuning basic SQL queries with hands-on experience on Oracle Fusion tables, views, and setups.
- Oracle Technologies: Strong knowledge of Oracle technologies (OTBI, BI Publisher, Oracle BPM for Cloud ERP) and tools (ADFDI, SMARTVIEW, FR Studio, BPM Workflow).
- Integration Experience: Experience with Oracle Fusion integration with 3rd party applications and using FBDI templates for customers, suppliers, banks, AR invoices, and journals.
- Oracle Modules: High-level understanding of Oracle modules related to financials (General Ledger, Accounts Payables, Accounts Receivables, Fixed Assets, Cash Management, Financial Accounting Hub, Procurement).
- Testing and Defects: Proven experience in supporting testing, defects analysis, and fixing in sync with product development and support.
- Communication Skills: Ability to build strong relationships and trust with business users and stakeholders across multiple departments, with excellent verbal and written communication skills.
- Finance Systems: Experience working directly with finance and procurement teams, with experience in finance systems (Oracle ERP Cloud, Concur, Kyriba).
- Global Experience: Experience in a global corporation or international business environment, with a strong understanding of diverse business needs and requirements.
- ITIL Certification: ITIL certification is advantageous, but not required.
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