ITIL Specialist Role

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time
About Us

Bustnesslist is a leading provider of innovative solutions. We strive to deliver exceptional results through our dedication to quality and customer satisfaction.

Job Description

We are looking for a highly skilled Service Management Specialist to join our team. As a Service Management Specialist, you will be responsible for:

Key Responsibilities
  1. Developing and implementing service improvement plans.
  2. Coordinating with various teams to ensure smooth service delivery.
  3. Analyzing service metrics and providing regular reports.
  4. Evaluating and improving service processes to optimize efficiency.
Required Skills and Qualifications

To be successful in this role, you will need:

  • A degree in Information Technology or a related field.
  • Knowledge of ITIL Service Management practices.
  • Experience in service management in the Media & Agency industry.
  • Excellent communication and customer service skills.
  • Strong analytical and problem-solving skills.
  • Ability to work in a team and manage multiple tasks.


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