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Support Specialist Role

1 week ago

Petaling Jaya, Selangor, Malaysia Summitnext Full time
Key Job Functions

The successful candidate will serve as the main point of contact for all customer inquiries and concerns. This involves responding to customer inquiries via various channels, assisting customers with product information and order processing, and troubleshooting and resolving customer issues and complaints.

Responsibilities:
  • Provide exceptional customer service and support to clients
  • Collaborate with internal teams to ensure timely resolution of customer concerns
  • Manage customer records and communication logs
  • Evaluate and address customer feedback to drive improvement initiatives