Sales Operations Coordinator

2 days ago


Johor Bahru, Johor, Malaysia Gds Services Full time

Gds Services is a rapidly growing company with a strong presence across Asia and Europe, offering a unique opportunity for talented individuals to join our dynamic team and contribute to our growth journey.

The Sales Support Specialist will play a vital role in assisting the sales team by managing administrative tasks, coordinating customer communications, preparing reports, and ensuring that sales processes run smoothly.

Responsibilities:

  1. Support the Sales Team
  2. Assist in preparing proposals, presentations, and contracts to effectively communicate value to customers.
  3. Manage customer orders, ensuring accuracy and timely delivery, resulting in increased customer satisfaction.
  4. Maintain and update customer records in CRM systems, providing accurate insights for sales teams.
  5. Organize and maintain sales documents, reports, and records, ensuring seamless access to information.
  6. Prepare sales reports, forecasts, and tracking documents for management, facilitating informed decision-making.
  7. Interact with Customers
  8. Respond to customer inquiries and follow up on leads and sales requests, demonstrating exceptional customer service skills.
  9. Coordinate and communicate with customers to resolve issues or answer questions, ensuring prompt resolution.
  10. Maintain strong relationships with existing customers and support their ongoing needs, driving repeat business.
  11. Assist in managing customer expectations and ensure satisfaction throughout the sales process, leading to long-term partnerships.
  12. Provide administrative support to the sales team, helping them to manage their schedules and priorities.

Requirements:

  • Bachelor's degree is preferred.
  • Proficiency in CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).
  • Strong organizational and multitasking skills with attention to detail.
  • Excellent written and verbal communication skills.
  • Ability to work well independently and as part of a team.
  • Customer-focused attitude with problem-solving skills.


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