Customer Experience Champion

2 weeks ago


Klang, Selangor, Malaysia Zuellig Pharma Full time

Role Overview

This role is part of the Client Key Account Management team at Zuellig Pharma, supporting the Manager in developing and maintaining strategic Key Account plans for key clients, driving collaborative growth and engagement in the market.

Key Tasks

  • Establish and maintain close working relationships with internal and external stakeholders to ensure effective communication, development, and follow-up of all clients and inventory-related matters.
  • Collaborate with clients to review and align business plans with overall objectives and profitability goals.
  • Monitor and control stockholding and inventory transactions for all clients, ensuring seamless supply chain management.
  • Proactively address inventory issues, providing exceptional service to clients.
  • Deliver timely and accurate reports to clients, meeting their information needs.
  • Communicate departmental updates, challenges, and successes to the Manager, Client Key Account Management, fostering transparency and cooperation.
  • Participate in cross-functional meetings and projects, contributing to the company's growth and innovation.
  • Stay current on clients' industries, businesses, and products, demonstrating expertise in these areas.
  • Effectively utilize the company's digital tools and support services to enhance client experiences.

Requirements

To excel in this role, you should possess:

Mandatory Requirements

  • A Bachelor's degree in a relevant field.
  • At least one year of work experience.

Bonus Points

  • Knowledge of customer service principles or client-facing experience.

We strive to create an inclusive workplace where our employees feel valued, respected, and empowered to grow. Our commitment to diversity, equity, and inclusion ensures that every individual thrives in our organization.

As a leader in the healthcare industry, we offer comprehensive training and development opportunities to help you reach your full potential. Balance your work and personal life while pursuing your career goals with our supportive Total Rewards program.



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