Operational Readiness Consultant

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia FNZ (UK) Ltd Full time

We are seeking a highly skilled Operational Readiness Consultant to join our Transitions & Service Team at FNZ (UK) Ltd. As a key member of the team, you will be responsible for ensuring operational readiness for our customers.

This role involves collaborating with various departments & teams to align & build relationships with key stakeholders to track, report and deliver all core tasks including business process and procedures, testing, system readiness, training, and communication to ensure all are in place and teams are trained in readiness for a smooth transition into Operations.

Key Responsibilities

  1. Ensures that there is a business perspective on how any new technical capabilities will be integrated into the business.
  2. Review new or re-engineered processes end to end including gap analysis, process improvement, design, documentation, operational readiness, and implementation.
  3. Ensure process changes are firmly embedded and understood by the business which includes procedure and training documentation.
  4. Develop and design testing scenarios and test plans that can be leveraged for existing and future projects, ensuring that tests reflect realistic operational business conditions and processes.
  5. Lead and manage project activities including initiation, planning, management, and execution of implementation tasks and deliverables.
  6. Analyse data to identify trends, discrepancies, and areas for improvement.
  7. Undertake post-implementation reviews and ensure that lessons learned are captured and shared.
  8. Supports and engages with experts and stakeholders to ensure continuous improvements are identified.
  9. Ensures the correct implementation of standards and procedures.
  10. Actively contributes to the development of new operational initiatives and ensures successful implementation.
  11. Proactively works to ensure effective working relationships within the team and with those whom the team interacts with.
  12. Undertake any other projects/tasks as may reasonably be required to facilitate the smooth transition and management of the Customer Experience Team.


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