Strategic Business Operations Lead

2 days ago


Klang, Selangor, Malaysia Novartis Farmacéutica Full time

At Novartis, we are committed to shaping the future of healthcare by creating innovative solutions that improve patient outcomes. As a Strategic Business Operations Lead, you will play a critical role in driving our business forward by adopting, updating, and implementing new go-to-market strategies.

Main Responsibilities:

  1. Develop and implement robust execution approaches and action plans for Salesforce Excellence and Effectiveness.
  2. Identify opportunities and develop action plans to increase overall effectiveness and efficiency of the organization.
  3. Drive adoption of innovative commercial models across the organization.
  4. Lead and design an organization-wide learning and capability-building program for long-term business success.
  5. Ensure consistent measurement and monitoring (metrics, KPIs, etc.) of external competitiveness and execution.
  6. Deploy and follow up on processes across TA's ensuring compliance and the implementation of business rules/processes & practices for correct Customer Data Management CRM.
  7. Proactively identify and adopt new customer solutions with an innovative customer-in-mind set.
  8. Develop multichannel digital strategy and solutions to enhance customer engagement and strengthen digital capabilities.
  9. Drives Customer Engagement Performance: Quantity & Productivity and Quality & Mix to support the in-market performance of priority brands.
  10. Adopts and implements Global/IM solutions to local customer needs, actively promoting best practice sharing across the enterprise.

Key Performance Indicators:

  • Customer satisfaction and retention.
  • Accuracy of reporting-performance data, budgets, financial reporting.
  • Results in areas of operations and processes vs. marketing in Healthcare/Pharma business.
  • Sales in Healthcare/Pharma/related business.


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