Loyalty and Retention Specialist

2 weeks ago


Shah Alam, Selangor, Malaysia Upscale Sdn Bhd Full time
About the Position

The Loyalty and Retention Specialist plays a crucial role in driving customer loyalty and retention strategies at Upscale Sdn Bhd. Reporting to senior management, this dynamic professional is responsible for developing, executing, and refining multi-channel Consumer Relations initiatives.

Key Responsibilities

· Develop and maintain key relationships with sales, finance, and marketing teams to ensure sales opportunities are maximized.

· Participate in the formulation of the company's strategic plan.

· Integrate CRM-retention activities into the dealership's current sales processes and work with sales teams and management on future development of CRM-retention strategies.

· Utilize dealership systems and communicate with finance/sales team and valuer to create a useful background for each prospect.

· Initiate contact with prospects using phone, email, or postal mail.

· Conduct all necessary follow-up with prospects using appropriate contact methods.

· Log the referral as a formal lead within CRM system ensuring that it is handled according to existing lead guidelines.



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