Retention and Advocacy Specialist

6 days ago


Shah Alam, Selangor, Malaysia TIME dotCom Berhad Full time
Job Description

The Customer Loyalty Management Specialist is a critical role within our organization, responsible for developing and implementing strategies that drive customer retention and engagement. This individual will work closely with cross-functional teams to align loyalty initiatives with business objectives.

Main Objectives
  • Customer Engagement: Develop personalized engagement plans to enhance customer satisfaction.
  • Loyalty Program Optimization: Track and analyze program performance to make data-driven improvements.
Candidate Requirements
  • Experience in data-driven decision-making
  • Strong technical skills, including proficiency in CRM software and data analytics


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