Customer Experience Strategist

2 weeks ago


Shah Alam, Selangor, Malaysia TIME dotCom Berhad Full time
Job Overview

The Customer Loyalty Management Specialist plays a pivotal role in driving customer retention and engagement strategies. This individual will develop and implement initiatives that enhance customer satisfaction, foster brand loyalty, and optimize loyalty programs to drive repeat business.

Main Responsibilities
  • Customer Engagement & Retention: Develop and execute strategies to increase customer loyalty and lifetime value.
  • Loyalty Program Management: Design, implement, and optimize customer loyalty programs.
Critical Skills and Qualifications
  • Bachelor's degree required
  • 5-8 years of experience in consumer companies with a proven track record of achievement and leadership experience
  • Proficiency in CRM software, data analytics, and email marketing tools


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