Client Support Specialist
5 days ago
This role is an exciting opportunity to work with Dolphin - Creative Advertising Agency, a renowned company that creates bold and innovative advertising campaigns for top brands like L'Oréal Paris, Kiehl's, Maybelline, 3CE, Maybank, AEON Bank, Ali Cafe, Royal Canin, and more.
As a Client Support Specialist at Dolphin, you will play a vital role in engaging with Royal Canin's customers across various social platforms, ensuring a strong brand reputation and enhancing customer satisfaction.
Royal Canin offers a diverse range of tailored nutritional products for pets, catering to their specific needs.
The position involves managing customer inquiries, swiftly resolving issues, and providing a seamless customer experience. The flexibility of remote work (Work From Home - WFH) makes it an ideal choice for those seeking a better work-life balance.
Key Responsibilities
- Initiate and respond to customer comments on Facebook, Instagram, Twitter, and TikTok, as well as handle inbox messages and live chats.
- Moderate and respond to social media channels according to internal community management process guidelines and external client social media process guidelines.
- Update daily comments and report to supervisor/clients.
- Build online reviews and enhance the company's reputation.
Job Requirements
- Education: Diploma or bachelor's degree in business, communications, marketing, or a related field (preferred but not always required).
- Experience: 1-3 years of customer service experience, preferably in social media support, retail, or e-commerce.
- Communication Skills: Excellent written and verbal communication skills in English (additional languages are a plus).
- Problem-Solving Abilities: Strong ability to resolve customer concerns efficiently and professionally.
- Tech-Savvy: Proficiency in using social media platforms and customer support tools.
- Empathy & Patience: A customer-centric mindset with a passion for delivering exceptional service.
- A love for animals is an added bonus, especially for roles related to pet care brands like Royal Canin.
Company Benefits
Allowance for travel, broadband, child, and parking, performance rewards, and company trips make this a great career opportunity.
Medical Leave and Claims are also available.
Monday - Friday, regular hours, offer flexible work arrangements upon approval, including hybrid working models.
Computer equipment provided includes laptops, iPads, and desktops for efficient work execution.
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