Client Support Expert

3 days ago


Petaling Jaya, Selangor, Malaysia Teleperformance Full time

We are looking for a dedicated Client Support Expert to join our Teleperformance team. As a Customer Success Specialist, you will play a vital role in providing world-class customer support and services.

Key Responsibilities
  • Evaluate customer needs, assess problems, and offer tailored solutions, leveraging your analytical and problem-solving skills to resolve issues efficiently.
  • Develop and maintain strong relationships with clients, fostering a sense of loyalty and trust through consistent high-quality service.
  • Collaborate with cross-functional teams to address complex customer queries, streamlining processes and enhancing overall client satisfaction.
Essential Qualifications
  • Proficiency in both English and Mandarin languages, combined with strong communication skills, to effectively engage with clients across different linguistic and cultural backgrounds.
  • Relevant education and experience, preferably in customer-facing roles within banks or financial institutions, showcasing expertise in handling sensitive and confidential information.
  • Aptitude for working in dynamic environments with rotating shifts, demonstrating flexibility and resilience in adapting to changing circumstances.
  • Ability to cultivate and maintain robust customer relationships, leveraging interpersonal skills and emotional intelligence to build lasting connections.
  • Capacity for lifelong learning and self-improvement, embracing new ideas and strategies to continually enhance performance and contributions.


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