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Store Leadership Position

3 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Sephora USA, Inc Full time
About Us
Sephora USA, Inc., a division of LVMH – Moët Hennessy Louis Vuitton global luxury leader, is a global leader in beauty retailing with a presence in eight countries. Our aim is to animate the most loved beauty community in the world.

Our Vision
We successfully operate more than two thousand points of sale across the Americas, Europe, Middle East, and Asia. Our retail activity spans over eight countries with 50+ stores and boasts some global flagships such as Fahrenheit 88 in Kuala Lumpur, Malaysia and Ion in Singapore.

Job Description
The ideal candidate will have a minimum of 3 years' experience in the capacity of a Store Manager, managing a team of at least 20 members. They should also possess comprehensive product, retail, and industry understanding and intermediate selling experience. As a key member of our leadership team, the successful candidate will be responsible for driving continuous improvements in the store's sales, productivity, and profitability.

Responsibilities
• Leading service by example
• Balancing time between selling and leading team members on the sales floor
• Ensuring there is always a manager in charge on duty (MIC) on the sales floor, focusing team members on serving customers and on selling
• Scheduling staff so as to properly serve customers, driving sales, and executing tasks
• Managing the recruitment and training of store team members
• Ensuring all HR policies and procedures are adhered to
• Creating a high-performance culture by setting clear expectations, analyzing performance, and giving appropriate and prompt feedback, including actively managing poor performance
• Working with Area Manager to identify and develop strong performers

Requirements
• A minimum secondary school education, preferred advanced diploma, or University degree
• A minimum 5 to 8 years' work experience in a beauty/fashion customer and commercial-focused retail environment
• A minimum of 3 years' experience in the capacity of a Store Manager, managing a team of at least 20 members
• Intermediate selling experience
• Comprehensive product, retail, and industry understanding
• Advanced MS Office proficiency