GSR Technical Support Specialist

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Prometric Ireland Limited Full time
Job Description
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

We are seeking a skilled and experienced technical professional to join our team as a GSR Specialist. This is an exciting opportunity for individuals who enjoy problem-solving and have excellent communication skills.

In this role, you will be responsible for troubleshooting basic computer-related issues, preparing test centers for conducting exams, and maintaining hardware and software installations.

You will also be required to answer queries via phone and email, create and document cases as needed, and perform hardware and software installations.

Additionally, you will need to keep yourself updated on training, new initiatives, and latest updates to ensure that you can provide the best possible service to our clients.

Required Skills and Qualifications

  • Diploma in Computer Science/Information Technology or equivalent preferred
  • Up to 2 years experience in Technical Helpdesk or Customer Service highly preferred
  • Excellent communication skills in oral and written English & Mandarin
  • Intermediate level troubleshooting and installation of Windows operating systems/software
  • Intermediate level understanding of networking concepts, devices, and troubleshooting
  • Good problem-solving skills with ability to visualize problems and think abstractly to solve them
  • Advanced knowledge of test center applications with ability to learn and support new applications/clients
  • Basic computer skills in MS Office products - Word, Excel, PowerPoint


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