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Senior Executive

2 months ago

Sepang, Selangor, Malaysia Malaysia Airports Berhad Full time
Job Summary

We are seeking a highly skilled and experienced Senior Executive to join our team at Malaysia Airports Berhad. The successful candidate will be responsible for ensuring the smooth and efficient operations of our terminal services.

Key Responsibilities
  • Leadership and Management
    • Lead the overall operations of our terminal services, including management of staff and resources.
    • Develop and implement strategies to improve operational efficiency and effectiveness.
  • Facilities Management
    • Ensure all facilities are serviceable and well maintained, including coordination with contractors and vendors.
    • Monitor and manage the performance of service contractors to ensure compliance with contract agreements.
  • Customer Service
    • Provide exceptional customer service to passengers and stakeholders, ensuring their needs are met and exceeded.
    • Handle complaints and feedback in a professional and timely manner.
  • Communication and Collaboration
    • Communicate effectively with all levels of staff, stakeholders, and external agencies to ensure seamless operations.
    • Liaise with other agencies and departments to ensure smooth flow of passengers and efficient operations.
  • Reporting and Analysis
    • Compile reports on operational performance and facilities management.
    • Monitor and analyze data to identify areas for improvement and implement changes.
Requirements
  • Education
    • Degree in Airport Management, Transportation, or related field.
    • Relevant industry experience, including management and leadership roles.
  • Skills
    • Excellent leadership and management skills.
    • Strong communication and interpersonal skills.
    • Ability to work in a fast-paced environment and prioritize tasks effectively.
    • Knowledge of airport operations, facilities management, and customer service principles.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.