Customer Success Consultant for Medical Equipment

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Straumann Full time

We are looking for a skilled Customer Success Consultant to join our team at Straumann, a global leader in the dental industry. As our Enterprise Solutions Onboarding Specialist, you will be responsible for delivering exceptional customer experiences by managing cross-functional teams and ensuring seamless integration of our North America customers into Straumann Group operations.

You will lead the end-to-end onboarding process, design project plans, and execute multiple customer onboarding projects concurrently. Your strong analytical and problem-solving skills will enable you to effectively engage with internal and external stakeholders.

This role offers a unique opportunity to work in a dynamic environment, driving change and innovation in the dental industry.

Responsibilities:

  • Manage end-to-end onboarding process for North America customers.
  • Design and execute onboarding project plans from contract execution to integration.
  • Lead cross-functional teams to ensure seamless integration of customers into Straumann Group operations.
  • Develop and implement strategies to improve customer onboarding experience.

Requirements:

  • 2+ years of experience in Customer Success with a focus on customer experience and support.
  • Strong analytical and problem-solving skills.
  • Experience working in a fast-paced environment.


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