Customer Success Consultant for Medical Equipment
6 days ago
We are looking for a skilled Customer Success Consultant to join our team at Straumann, a global leader in the dental industry. As our Enterprise Solutions Onboarding Specialist, you will be responsible for delivering exceptional customer experiences by managing cross-functional teams and ensuring seamless integration of our North America customers into Straumann Group operations.
You will lead the end-to-end onboarding process, design project plans, and execute multiple customer onboarding projects concurrently. Your strong analytical and problem-solving skills will enable you to effectively engage with internal and external stakeholders.
This role offers a unique opportunity to work in a dynamic environment, driving change and innovation in the dental industry.
Responsibilities:
- Manage end-to-end onboarding process for North America customers.
- Design and execute onboarding project plans from contract execution to integration.
- Lead cross-functional teams to ensure seamless integration of customers into Straumann Group operations.
- Develop and implement strategies to improve customer onboarding experience.
Requirements:
- 2+ years of experience in Customer Success with a focus on customer experience and support.
- Strong analytical and problem-solving skills.
- Experience working in a fast-paced environment.
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