Consumer Experience Coordinator

2 weeks ago


Shah Alam, Selangor, Malaysia Upscale Sdn Bhd Full time
About the Opportunity

The Consumer Experience Coordinator is responsible for coordinating and facilitating customer experiences at Upscale Sdn Bhd. This includes working closely with various teams to ensure seamless communication and interaction with customers.

Key Responsibilities

· Assist representatives in handling disappointed customers.

· Determine a course of action to resolve customer problems.

· Interact with customers using phone, fax, email, the company website, and in person.

· Provide assistance to representatives during extremely busy times.

· Ensure that customer service representatives follow all company policies and procedures when dealing with customers.

· Take customer complaints to upper management when necessary.

· Generate reports for upper management.

· Help create, update, and maintain call scripts for representatives.



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