Funding Operations Specialist
6 days ago
XpertS is a licensed Multi-Asset CFD Broker, dedicated to providing innovative financial solutions.
We are seeking a skilled Client Funding Officer to join our team of experts in Malaysia.
XpertS has received numerous awards for excellence in the industry, including "Best Multi-Asset Broker" and "Global Broker of the Year". Our company values diversity, growth, and excellence, creating a positive work environment for our employees.
Responsibilities:- Assist with client withdrawals according to Company thresholds
- Process and monitor deposit failures, resolving PSP errors
- Process payments through online banking systems and ensure Payment Gateways are active
- Follow client funding requests according to Company policies and procedures
- Collaborate with the Head of Department on client deposits into Company systems and platforms
- Reconcile payment transactions effectively
- Implement Know your Client (KYC) procedure for all clients as required
- Support the Head of Department in preparing regulatory reports related to payments
- Address internal and external queries promptly and professionally
- Enhance internal procedures, systems, and controls
- Communicate with other internal departments
- Maintain initiative and clear communication to meet department goals
- University degree in economics, finance, or business
- Previous experience in a similar role is essential
- Fluent English language skills, written and verbal
- Proficient in Microsoft Office Excel and Word
- Able to work under pressure and meet tight deadlines
- Excellent organizational skills
- Competitive remuneration package
- Work within a global organization
- Friendly and supportive work environment
- Diverse and multicultural setting
- Full-time employment benefits
- Annual leave: 17 days (1st year), 19 days (after 1 year), 21 days (after 2 years)
- Competition bonuses
- Medical insurance
XpertS is an equal opportunity employer, committed to diversity and inclusivity.
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