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Technical Service Specialist

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Ørsted Full time
About the Role

This is an exciting opportunity to work with a global team as an IT Support Consultant. You'll be responsible for handling IT support via telephone and remote tools, supporting users through our chat portal and service management system.

Responsibilities
  • Join a fast-paced team that provides 24/7 technical support to end-users.
  • Be part of a work rotation scheme, switching between phone support, chat, dispatch, and follow-up time regarding ongoing cases.
  • Contribute to our 'First Time Right' principle, aiming to solve 75% of all inquiries upon first contact.
  • Maintain accurate records of calls and tasks completed.
  • Collaborate with other teams to resolve complex issues and improve service delivery.