Telephony Specialist

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full time
Responsibilities
  • Deliver high-quality customer service via telephone, providing polite, professional, and accurate responses to customer inquiries.
  • Manage customer expectations, displaying ownership for customer requests and resolving issues in a timely and efficient manner.
  • Liaise with internal departments to resolve customer complaints and provide solutions that meet customer needs.
  • Stay up-to-date on new or enhanced products/services to maintain a high level of quality service to customers.


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