Telephony Specialist
6 days ago
- Deliver high-quality customer service via telephone, providing polite, professional, and accurate responses to customer inquiries.
- Manage customer expectations, displaying ownership for customer requests and resolving issues in a timely and efficient manner.
- Liaise with internal departments to resolve customer complaints and provide solutions that meet customer needs.
- Stay up-to-date on new or enhanced products/services to maintain a high level of quality service to customers.
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Telephony Collections Specialist
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Standard Chartered Life and Careers Full timeAbout Standard CharteredWe're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other.Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how...
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Kuala Lumpur, Kuala Lumpur, Malaysia Prometric Ireland Limited Full timeAbout the RoleThis is an exciting opportunity to work with a leading provider of technology-enabled testing and assessment solutions. As a Genesys Voice Communication Infrastructure Specialist, you will be responsible for configuring and optimizing all telephony systems and services across our global estate spread across multiple regions.You will play a key...
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Collector and Resolution Expert
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Standard Chartered Life and Careers Full timeJob DescriptionWe're seeking a highly skilled Telephony Collections Specialist to join our team at Standard Chartered. As a Telephony Collections Specialist, you'll play a key role in delivering on our financial goals, ensuring effective tele-calling to improve recovery rates, and complying with local regulator guidelines and global credit standards.Key...
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Financial Services Representative
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Standard Chartered Life and Careers Full timeAbout the RoleWe're looking for a highly skilled Telephony Collections Specialist to join our team at Standard Chartered. As a Telephony Collections Specialist, you'll play a key role in delivering on our financial goals, ensuring effective tele-calling to improve recovery rates, and complying with local regulator guidelines and global credit...
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Telecommunications Specialist
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full timeAt Businesslist, we're looking for a talented Telecommunications Specialist to join our team.Job Description:We're seeking an experienced professional to oversee the implementation and maintenance of our Unified Communications systems across the APAC region. This role will involve working closely with our UC team to deliver projects that enhance our business...
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Channel Sales Growth Specialist
6 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Zoom Video Communications Full timeZOOM Video Communications is a fast-paced and innovative company that is changing the way people communicate. We are seeking a highly skilled Channel Sales Growth Specialist to join our team.In this role, you will be responsible for driving business growth through distributor/channel programs and aligning with objectives while maintaining customer...
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Cloud Voice Specialist
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Prometric Ireland Limited Full timePrometric Ireland Limited is a leading provider of technology-enabled testing and assessment services. We deliver high-quality assessments and certifications to clients across various industries.As a Telecommunications Engineer at Prometric, you will be responsible for designing, implementing, and maintaining the company's Genesys Cloud voice communication...
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Debt Recovery Professional
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Standard Chartered Life and Careers Full timeAbout UsWe're an international bank that's always looking for ways to improve. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose, where you can work for a bank making a difference, we want to hear from you.As a Telephony Collections Specialist at...
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Technical Customer Experience Specialist
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia TDCX Full timeJob Overview">We are seeking a highly skilled and customer-centric Customer Service Ambassador to join our team at TDCX. As a key member of our Premium Technology Company Account, you will be responsible for delivering exceptional customer experiences and resolving issues efficiently.About the Role">In this role, you will:Answer customer inquiries (call,...
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Customer Service Specialist Mandarin Speaker
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia TDCX Full timeThis job is perfect for a Mandarin-speaking Customer Service Specialist at a Premium Technology Company. You might like this job because it offers a diverse range of responsibilities to enhance customer experience, resolve issues, and represent a renowned Korean company.Salary: RM 2500 - RM 4000Employment Type: Full-TimeJob DescriptionAs a Customer Service...
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Specialist Network Infrastructure Management
2 weeks ago
Kuala Lumpur, Malaysia DKSH Full time**Location**:Kuala Lumpur, MY**Job Summary** - Perform network support, policies and controls ensuring cost-effective Network Management solutions for Global/Country IT implementation/deployments.**Responsibilities**: - Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources. - Perform...
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Level 1 - Incident Management Specialist
3 weeks ago
Kuala Lumpur, Malaysia Orange Full time**About the role**: - To provide a professional first technical point of contact for the customer and third party vendors. - Diagnose fault - related incidents by effectively utilizing troubleshooting software and other network / prpduct utility programs. - Provide updates as needed to the customer in order to meet performance objectives and contractual...
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Level 1 - Incident Management Specialist
16 hours ago
Kuala Lumpur, Malaysia Orange Business Services Full time**About the role**: - To provide a professional first technical point of contact for the customer and third party vendors. - Diagnose fault - related incidents by effectively utilizing troubleshooting software and other network / prpduct utility programs. - Provide updates as needed to the customer in order to meet performance objectives and contractual...
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Level 1 - Incident Management Specialist
2 days ago
Kuala Lumpur, Malaysia Orange Business Full time**About the role**: - To provide a professional first technical point of contact for the customer and third party vendors. - Diagnose fault - related incidents by effectively utilizing troubleshooting software and other network / prpduct utility programs. - Provide updates as needed to the customer in order to meet performance objectives and contractual...