Technical Operations Manager

6 days ago


Petaling Jaya, Selangor, Malaysia CTC GLOBAL SDN BHD Full time
Job Overview

Candidate must possess a strong understanding of IT infrastructure and have excellent leadership skills to manage a team of engineers. The ideal candidate will be responsible for planning, coordinating, and executing preventive maintenance activities.

Key Responsibilities
  1. Collaborate with Technical Leads to develop resource plans for preventive maintenance tasks.
  2. Assist in monitoring incident ticket status and ensure timely resolution.
  3. Coordinate multiple teams to resolve complex technical issues.
  4. Review and submit incident reports in a timely manner.
  5. Plan and assign tasks to engineers with the necessary skills.
  6. Monitor project status and ensure smooth execution.
Requirements
  1. Diploma/Degree in Information Technology or equivalent.
  2. Minimum 8 years' experience managing a team in an IT environment.
  3. Ability to configure and design infrastructure solutions.
  4. Good knowledge in IT troubleshooting and root cause analysis.
  5. Knowledge of backup solutions and SAN storage is an added advantage.
  • MS Windows OS, Active Directory, DNS, DHCP, Hyper-V, SQL, SCCM, SCOM etc.
  • VMware vSphere, vCenter, SRM, HA.
  • HP or IBM Servers, Blade Servers, Storages.
Preferred Minimum Certifications: MCITP, MCTS, MCSE, MCSA.

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