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Phone Support Specialist

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full time

We are seeking a talented Phone Support Specialist to join our Contact Centre team, where you will be responsible for delivering exceptional customer service via telephone to meet and exceed customer expectations.

Main Job Accountabilities
  • Provide world-class customer service via telephone, ensuring timely and effective resolution of customer inquiries
  • Collaborate with internal departments to resolve complex customer issues and improve overall customer satisfaction
  • Stay up-to-date on new or enhanced products/services to maintain high-quality service standards
  • Develop and implement process improvements to enhance operational performance and customer experience

To succeed in this role, you should possess excellent communication, interpersonal, and analytical skills, be able to work in a fast-paced environment, and demonstrate a strong commitment to customer-centricity. Proficiency in English is essential, with Mandarin and/or Chinese dialects being an added advantage.

We offer a comprehensive benefits package, including competitive salary, medical benefits, and opportunities for career growth and development within the organization.

Prudential is an equal opportunity employer, committed to providing a diverse and inclusive work environment that values equality of opportunity for all employees, regardless of sex, race, age, ethnic origin, educational, social, and cultural background, marital status, pregnancy, maternity, religion, belief, disability, or any other protected characteristic under applicable law.