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Graduate Operations Role

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time
Operations - Fresh Graduate Recruitment (2025 Intake)

We are seeking a talented and results-driven Operations Associate to join our team at Shopee Kuala Lumpur. In this role, you will be responsible for optimizing workflows, enhancing logistics performance, and driving operational excellence.

You will work closely with cross-functional teams to monitor KPIs, identify areas for improvement, and develop solutions to enhance efficiency. Your ability to analyze data and generate reports will be essential in supporting strategic decision-making and process improvements.

Key Responsibilities:

  • Workflow Optimization: Collaborate with internal teams to optimize workflows, enhance logistics performance, and drive operational excellence.
  • Performance Monitoring: Monitor key performance indicators (KPIs) related to logistics, processes, and customer service to identify areas for improvement.
  • Data Analysis and Reporting: Analyze data and generate reports to support strategic decision-making and process improvements.
  • Standard Operating Procedures (SOPs): Develop and implement standard operating procedures (SOPs) to enhance efficiency.
  • External Stakeholder Management: Assist in coordinating with external stakeholders such as vendors, couriers, and suppliers to ensure timely and quality service delivery.
  • Operational Workflow Automation: Support the automation and digitalization of operational workflows to improve productivity.
  • Issue Resolution: Handle and troubleshoot operational issues promptly to minimize disruptions.