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Customer Experience Leader

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Plaza Premium Group Full time
About the Role

This senior position requires a dedicated professional to oversee quality management and customer service initiatives within our global hospitality operations.

  • Design and implement quality assurance programs to enhance customer experience and satisfaction.
  • Maintain adherence to established brand and quality standards across all properties.
  • Collaborate with regional and country teams on quality management techniques and problem-solving methodologies.

To succeed in this role, you should have:

  • At least 8 years of experience in hospitality, preferably with regional or cluster management experience.
  • Strong analytical and problem-solving skills, with experience in data analysis and quality tools.
  • Familiarity with ISO 9001:2015 standards is preferred.