Order Fulfillment Specialist
4 days ago
Nice to meet you. We're a leader in data and AI, inspiring customers worldwide to transform data into intelligence.
We have a dynamic, fulfilling career coupled with flexibility and world-class employee experience.
Available Shifts- Shift 1: 12:00am – 9:00am (Global Time Zone)
- Shift 2: 4:00pm – 1:00am (Global Time Zone)
- Hybrid working; work from home with some office attendance for training or meetings.
- Manage order fulfillment processes for efficient, accurate, and timely delivery of products.
- Review Customer Configuration Plan ensuring all offerings are sellable and required offerings are quoted.
- Troubleshoot issues related to order configuration, identifying root causes and implementing corrective action promptly.
- Interact with customers and global staff, including Sales, Technical Support, Product Data, and others, to provide optimum account management.
- Understand implications of licensing and pricing policies and other customer license management issues.
- Ensure accuracy of data related to customer software licenses.
- Generate license keys for delivery to customers.
- Update customer install base to add new license observations and coordinate special requirements as needed.
- Perform regular checks and audits to validate order configurations, ensuring adherence to company standards and compliance requirements.
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