Order Fulfillment Manager

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia SAS Full time

Nice to meet you

We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.

We're also a multi-billion-dollar organization on our path to growth. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.

Available Shifts:
  • Shift 1: 12:00am – 9:00am
  • Shift 2: 4:00pm – 1:00am
  • Hybrid working; work from home with some requirement to attend the office for training or meetings.

Office Location: Menara IQ, Tun Razak Exchange

Primary Responsibilities:
  • Manage and configure order fulfillment processes to ensure efficient, accurate and timely delivery of products to customers.
  • Review Customer Configuration Plan ensuring all offerings are sellable and required offerings are quoted.
  • Troubleshoot issues related to order configuration, identifying root causes and implement corrective action promptly.
  • Interact with external customers and other global staff, including Sales, Sales Operations, Technical Support, Product Data, Legal, Education, Finance and others to provide optimum account management.
  • Understand implications of current licensing and pricing policies and other issues related to the management of assigned customer licenses.
  • Ensure accuracy of all data related to customer software licenses.
  • Generate license key to deliver to customer.
  • Update and/or edit customer install base to add new license observations, initiate media creation and coordinate special requirements and/or exceptions as needed.
  • Perform regular checks and audits to validate order configurations, ensuring adherence to company standards and compliance requirements.
  • Perform other duties, as assigned by SAS.
Knowledge, Skills and Abilities
  • Minimum 2 years of relevant experience in fulfillment and configuration management or similar role within a logistics or fulfillment environment
  • Strong attention to detail, especially in configuration settings and documentations
  • Excellent written and oral communication and interpersonal skills
  • Strong organizational skills
  • Ability to manage a heavy workload in a multi-task environment
  • Ability to think independently and solve problems under limited direction and supervision
  • Proficient in the use of Microsoft Office suite of products (i.e. Excel, Word, Outlook)


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